Customer Q&A with OSL Retail Services

Customer Q&A with OSL Retail Services

Customer Q&A with OSL Retail Services

OSL Retail Services (OSL) is a family of over 8000+ passionate and enthusiastic movers and shakers across North America, providing superior sales solutions and customer experiences to some of the largest retailers and brands on the planet.

Awarded one of “Canada’s Best Managed Companies” twice-over by Deloitte and “Supplier of the Year in Wireless” in 2019 by Walmart – OSL believe in great people doing greater things, every day.

After recently coming on board with intelliHR , we sat down with the director of learning and development, Hassan Farooqi, to ask him three quick questions about OSL’s experience.

What led you to intelliHR?

“We were looking for software that could replace our existing performance management platform, one that delivered strong analytics to, helped us gauge the health of our talent and would allow us to migrate all of our performance tools into one spot including:

  • reviews
  • coaching
  • feedback
  • discipline

More importantly, we needed to be mobile friendly and easy to administer!”

How was your onboarding experience and introduction to intelliHR?

“From the get-go we had a very immersive onboarding experience. There were multiple demos that helped us make the decision to go with intelliHR and the overwhelming support we received from the whole intelli team and the efforts they made to truly understand our business needs was second to none.”

“Everything was looked after. The customer success team left no stone unturned helping us get up to speed on the platform through various trainings, demos, walkthroughs… the works!”

What do you love about the intelliHR platform?

“The analytics! There’s so much to love about the intelliHR platform, from ease of use, to administration, to the incredible customer service, but analytics is the real star of the show.”

“It allows us to quickly take a pulse of our organization and helps us identify areas of strengths and also where we need to focus on.”

Looking forward, how will intelliHR help OSL?

“As we continue using the platform, intelli will give us valuable analytics and insights into:

  • the performance of our people
  • how well our people are aligned with our organization’s mission, vision and values
  • how we can better help our people grow through the feedback they provide – helping us to achieve our vision.”

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