At intelliHR, optimise your adoption at every step of your journey. We provide Standard Support for all implementations to support your managers and power users during business hours, with timely and responsive resolution.
Categories and associated timelines
Urgent (P1)
Phone & email
Response in 30 mins
Resolution in 8 hours
High (P2)
Email
Response in 4 hours
Resolution in 24 hours
Low (P3)
Email
Response in 5 days
Resolution in 4 weeks
24/7 Help Portal
Topical webinars & feature demonstrations
Categories and associated timelines
Urgent (P1)
Phone & email
Response in 15 mins
Resolution in 4 hours
High (P2)
Phone & email
Response in 2 hours
Resolution in 8 hours
Low (P3)
Phone & email
Response in 2 days
Resolution in 1 weeks
24/7 Help Portal
Dedicated Senior Support Engineer
Quarterly analytics upon request
Topical webinars & feature demonstrations