At intelliHR, we always put our customers first – and it shows. Here’s how progressive business leaders value our support and their experience using our platform.
Our expert team of local, human support personnel guides intelliHR users through various customer-first offerings whether it’s engaging our community of HR and business leaders on ways to get the most out of their features, or providing key consultative professional services on key processes – we have your back.
Our support team operates between 6am – 7pm AEST.
At intelliHR, support doesn’t stop after you are set up on the platform – we stay with you! Access support however you like, via email, self-service knowledge base, or pick up the phone to speak with one of our local support team members. All this and more is included free in every plan.
Support your wayHowever you like to be supported, we’ve got you covered. Our extensive knowledge base is a great resource for those who like to figure it out themselves, read, understand and implement.
Email and free phone support are available to all intelliHR customers. Feel free to drop us a note detailing your query or alternatively, give us a call and we’ll problem-solve alongside you.
Regular Community Training SessionsAt intelliHR, we understand that training doesn’t just stop when you’ve implemented the platform. Our well-loved Customer Success team runs regular community training sessions on key areas of the platform to help all system administrators, both old and new, to refresh their knowledge, and stay up-to-date with the latest features so they can consistently get the most out of the platform.
Join our dedicated active Slack community to share challenges and collaborate with other HR leaders. Plus, be the first to find out about new features, integrations, and upcoming events and webinars.
Additionally, we hold monthly interactive community sessions for our customers in both hemispheres covering topics such as:
Our product roadmap communicates the why and what behind what we are building and when we are planning to deliver. During these sessions, we will present our current plan and gain valuable insight and feedback from our customers’ to ensure what we are building aligns with your business needs.
Integration supportWe want to ensure intelliHR seamlessly connects with your existing technology so we have a dedicated team of integrations specialists to support you every step of the way.
We help you automate the processes and tools that drive your business, so you can focus on your people instead of your systems. Not only this, we also proactively monitor your integrations and handle any updates. We’ll email to notify system administrators of any updates, errors, and fixes.
As part of intelliCare, we conduct an annual business review looking for ways to help you achieve your HR goals, uncover risk and identify opportunities to streamline and improve processes. We’re constantly adding new features and platform enhancements and this review ensures you’re getting the most value out of your platform.
Each year, we’ll meet with your system administrators and unpack the following:
intelliHR’s professional services help you elevate your processes and systems through comprehensive, customer-focused support. A step above the rest, our professional services ensure you can get the most out of the intelliHR platform and maximise its value in your organisation.
Need to overhaul an outdated legacy process but not sure where to start? Looking for assistance maintaining integrations to other platforms? Our support team work with you to create bespoke solutions, ensuring your objectives are met and providing world-class support along the way.
Choose the best-suited support package for your business – from our comprehensive free intelliCare package, or our next-level intelliCare Premium offering.
24/7 help portal
Learn intelliHR with simple, easy-to-follow online guides for employees, managers and admins.
intelliHR community access
Be part of our intelliHR Slack community connecting you with others benefiting from intelliHR.
Topical webinars and feature demonstrations
Keep up-to-date with HR trends and topics and see how intelliHR can keep you at the front of the pack.
Professional services menu
Get outcome-based sessions to take your intelliHR usage to the next level.
Phone and email support (available 6am-7pm AEST)
Receive world-class support through online submissions and phone for any system questions you may have.
Proactive integration monitoring
Identify performance and configuration issues with automated solution monitoring. Get early notifications and a rapid diagnosis from our integrations care team.
Premium SLA coverage
Get even quicker responses so you can get back to doing what you do.
Welcome guides and business-specific tool tips
Tailored welcome guides and pop-ups specific to your rollout and your business. Get up to 5 customisable in-app guides.
Annual business reviews
Work with our experts to build an action plan to help you map all intelliHR features and best practices to drive your strategic goals.
Discounted intelliHR professional services
Get discounted pricing (15% on all Design Thinking Workshops) on all intelliHR professional services.
Quarterly product roadmap sessions
Understand where we’re going through quarterly roadmap sessions with our Chief Product Officer.
Early access to new (Beta) features
Enjoy early access to all the new and exciting features coming into the product.
Personalised refresher training for admins
Keep new and existing admins across all parts of the platform with up to 2 personalised training sessions per year.
intelliCare Insiders will have access to all the benefits of intelliCare Premium plus a number of special benefits exclusively delivered.
Want to know more about intelliCare Premium and understand how you can fit this more comprehensive offering with your budget? Contact us for a pricing quote today.
Our team will get in touch with you shortly to discuss your needs and arrange a personalised demo.
If you’re not ready for a demo, take a self-guided platform tour of intelliHR and see how each of our intelligent HR software features work.