Get world-class support with intelliCare

At intelliHR, we always put our customers first – and it shows. Here’s how progressive business leaders value our support and their experience using our platform.

man and woman sitting at desk smiling

What does support look like at intelliHR?

Our expert team of local, human support personnel guides intelliHR users through various customer-first offerings whether it’s engaging our community of HR and business leaders on ways to get the most out of their features, or providing key consultative professional services on key processes – we have your back.

Our support team operates between 6am – 7pm AEST

We’re proud to be voted as a top performer based on customer reviews.

Review Badges Fall 2022
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Care beyond platform implementation

At intelliHR, support doesn’t stop after you are set up on the platform – we stay with you! Access support however you like, via email, self-service knowledge base, or pick up the phone to speak with one of our local support team members. All this and more is included free in every plan.

How we support our customers

Support your way
However you like to be supported, we’ve got you covered. Our extensive knowledge base is a great resource for those who like to figure it out themselves, read, understand and implement.

Email and free phone support are available to all intelliHR customers. Feel free to drop us a note detailing your query or alternatively, give us a call and we’ll problem-solve alongside you.

Regular Community Training Sessions
At intelliHR, we understand that training doesn’t just stop when you’ve implemented the platform.  Our well-loved Customer Success team runs regular community training sessions on key areas of the platform to help all system administrators, both old and new, to refresh their knowledge, and stay up-to-date with the latest features so they can consistently get the most out of the platform.

Slack Community

Join our global community of like-minded HR professionals

Join our dedicated active Slack community to share challenges and collaborate with other HR leaders. Plus, be the first to find out about new features, integrations, and upcoming events and webinars. 

Additionally, we hold monthly interactive community sessions for our customers in both hemispheres covering topics such as:

  • System administration training for a full platform overview
  • Forms and automation to leave how to create streamlined processes 
  • Analytics deep dive that looks a key metrics including how to interpret data
  • New features and how to use them

Quarterly product roadmap sessions

Our product roadmap communicates the why and what behind what we are building and when we are planning to deliver. During these sessions, we will present our current plan and gain valuable insight and feedback from our customers’ to ensure what we are building aligns with your business needs. 

Integration support
We want to ensure intelliHR seamlessly connects with your existing technology so we have a dedicated team of integrations specialists to support you every step of the way. 

We help you automate the processes and tools that drive your business, so you can focus on your people instead of your systems. Not only this, we also proactively monitor your integrations and handle any updates. We’ll email to notify system administrators of any updates, errors, and fixes. 

BambooHR G2 comparison
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Annual business review

As part of intelliCare, we conduct an annual business review looking for ways to help you achieve your HR goals, uncover risk and identify opportunities to streamline and improve processes. We’re constantly adding new features and platform enhancements and this review ensures you’re getting the most value out of your platform. 

Each year, we’ll meet with your system administrators and unpack the following: 

  • Business objectives how can we help you reach success over the next year
  • Review past goals to identify what is working well or what can be improved
  • Identify opportunities to ensure we support you in key focus areas
  • Define success and set milestones to help you achieve your people and culture goals

Professional service to support your HR team and business

intelliHR’s professional services help you elevate your processes and systems through comprehensive, customer-focused support. A step above the rest, our professional services ensure you can get the most out of the intelliHR platform and maximise its value in your organisation.

Need to overhaul an outdated legacy process but not sure where to start? Looking for assistance maintaining integrations to other platforms? Our support team work with you to create bespoke solutions, ensuring your objectives are met and providing world-class support along the way.

Our support packages

Choose the best-suited support package for your business – from our comprehensive free intelliCare package, or our next-level intelliCare Premium offering.

intelliCare (Included in all licenses)intelliCare Premium
24/7 help portal
intelliHR community access
Topical webinars and feature demonstrations
Professional services menu
Phone and email support (available 6am-7pm AEST)
Proactive integration monitoring
Premium SLA coverage
Welcome guides and business-specific tool tips
Annual business reviews
Discounted intelliHR professional services
Quarterly product roadmap sessions
Early access to new (Beta) features
Personalised refresher training for admins

Want to know more about intelliCare?

Want to know more about intelliCare Premium and understand how you can fit this more comprehensive offering with your budget? Contact us for a pricing quote today.

“Working with intelliHR is great. It’s always smooth sailing, they’re very supportive if we have any questions. Nothing is too hard for them.”

Clare Williams

People and Culture Manager

5/5

Schedule a customised demo

Our team will get in touch with you shortly to discuss your needs and arrange a personalised demo.

If you’re not ready for a demo, take a self-guided platform tour of intelliHR and see how each of our intelligent HR software features work.

Schedule a customised demo

Our team will get in touch with you shortly to discuss your needs and arrange a personalised demo.

If you’re not ready for a demo, take a self-guided platform tour of intelliHR and see how each of our intelligent HR software features work.

What our customers say

Chosen by progressive HR leaders

Thanks to intelliHR's easy handling and tools, we have managed to achieve the automated workflow that we so desired. Growth has been increasing more and more.

Franck Cyr

Human Resource Manager, Telecommunications

5/5

The system is very intuitive and easy to use. We went from a paper based annual review process to being able to track all our goals in one platform. Our licensing and qualification compliance have improved drastically due to the ease of tracking via intelliHR.

Darrin O'Brien

People and Culture Manager

5/5

intelliHR's ability to systemise our onboarding and performance management review process was a game changer for us.

Renae Lunjevich

Managing Director

5/5