Supporting your success

At intelliHR, optimise your adoption at every step of your journey. We provide Standard Support for all implementations to support your managers and power users during business hours, with timely and responsive resolution.

Implementation packages to suit your needs

No matter the size or complexity of your workforce we’ve got packages that will suit your needs. Talk to one of our workforce experts today to see what package could be best suited to your organisation.  
Included

Standard Support

Guided approach for Essential plan
  • Phone & email support
  • help centre support for answers to hundreds of commonly-asked questions
  • Access to product documentation
Optional upgrade

Enterprise Support

Guided approach for Professional and Intelligent HR plan
  • Extended support hours for help when you need it
  • Access to a dedicated senior technical team who understand how you use your instance
  • Quarterly roadmap sessions and early access to new features

Support packages breakdown

Standard

Comes with all Humanforce deployments
8.30am - 5.30pm

Response & Resolution

Categories and associated timelines


Urgent (P1)
Phone & email
Response in 30 mins
Resolution in 8 hours


High (P2)
Email
Response in 4 hours
Resolution in 24 hours


Low (P3)
Email
Response in 5 days
Resolution in 4 weeks

  • 24/7 Help Portal

  • Topical webinars & feature demonstrations

Enterprise

Optional upgrade
8.30am - 5.30pm

Response & Resolution

Categories and associated timelines


Urgent (P1)
Phone & email
Response in 15 mins
Resolution in 4 hours


High (P2)
Phone & email
Response in 2 hours
Resolution in 8 hours


Low (P3)
Phone & email
Response in 2 days
Resolution in 1 weeks

  • 24/7 Help Portal

  • Dedicated Senior Support Engineer

  • Quarterly analytics upon request

  • Topical webinars & feature demonstrations