Insight Performance

Customer Stories – EMM, improving performance

Written by intelliHR on 29 Jul 2020

EMM began their journey in 2008 and have been helping their clients achieve excellence in environmental planning, approvals and compliance ever since which has led them to doubling in size over the past two years. As industry recognized experts in planning and environmental consulting with a strong focus on their clientele, EMM have prioritized performance reviews to ensure that a quality service is being provided to their community. With intelliHR, EMM have been able to transform a once arduous process into a simple workflow:

  • 10 hours to 1 hour on individual performance reviews
  • Inbox = Unclogged
  • No manual document storage

Performance is important to EMM, and the process around collecting feedback includes clients, managers and peers, who each complete their feedback in an intelliHR form. These forms are then forwarded to a reviewer to analyze. This holistic look at performance provides an accurate understanding of how team members are performing and how they’re helping their clients succeed.

The Challenge

Prior to intelliHR, EMM was conducting their performance process entirely through email. There would be surveys and forms distributed to managers, employees and customers in bulk, which when returned (after a few follow up emails) would then be manually stored on the employee’s file before finally being sent to the reviewers to compile. This process was manual and took approximately 10 hours on average to complete per employee!

The Solution

With the help of intelliHR alongside the brilliant People and Culture team at EMM, we were able to streamline the performance process to save time and effort for all involved. The entire performance process is now located on intelliHR, which sends out all the relevant surveys, and when one is completed the next form is automatically triggered.

Thanks to performance data being centralized, EMM was then able to tailor the performance surveys to five different levels of responsibility within the business. This allowed for more accurate and applicable information to be gathered from previous models where information gathered was more general in nature.

Results

All completed forms are stored on the employee profile for easy access, which also saves time as there’s no manually saving documents to employee files anymore. intelliHR features a Performance Report that summarises the key information in one place; no more copy/paste or flicking between tabs during review meetings. The mechanism for delivery is now all done through intelliHR, no pesky following up is needed as the system reminds those who haven’t completed forms when they’re due.

performance summary

EMM’s performance process can now be triggered with the click of a button, which puts the time back in the hands of their People team. The forms are easy to fill out and there are no more clogged inboxes and endless follow ups leaving the EMM team with that intelliHR smile.

Are you curious about how we can help you with your performance process? We’re keen to discuss your time, and how we can save more of it to let you get back to HR-ing.

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